FAQsAre all of your pieces handmade in the United States?
Yes, every single one of our critters are hand crafted here in New York, and are one of a kind!
Will the piece I order be exactly the same as the picture shown on the website?
Because every piece is individually made, no two pieces will ever be identical color scheme wise. The colors and patterns of each individual piece may vary slightly. If you have a certain color preference (ie: more blues, black & white, no yellows) please note it when you check out and we will try to do our best to accommodate your request.
How long should I expect to receive my order?
Some pieces we will already have in stock and they will ship out as soon as we receive the order. If it is not, we will have to make the piece which can take up to a week, in which case we will contact you and let you know.
How should I care for my critter jewelry?
It is important to keep your piece in safe place, since they are porcelain and considered a miniature work of art. The bathroom is not an ideal place to store any jewelry because of the moisture levels. It will cause any metal on the piece to oxidize much quicker.
What if one of my pieces broke?
If any of your pieces break, you can ship it back to us for repair at
PO Box 709
Locust Valley, NY 11560
Please send back all parts that you have collected and do not try and repair it yourself.
For any other questions or comments please feel free to contact us at J10critters@Gmail.com